Frequently Asked Questions
Everything you need to know about your Eclipse Archives experience.
How long does shipping take for archived pieces?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary depending on the destination but generally take 10-14 business days.
What is your return policy?
We offer a 14-day return window for most items in their original, unworn condition with all tags attached. Please note that certain limited-edition archive releases are final sale.
How do I know the items are authentic?
Every piece at Eclipse Archives undergoes a rigorous multi-point authentication process by our in-house experts to ensure you receive only genuine, high-quality designer garments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.